Multilingual IVR Snapshot
$250 One-Time
What's Included:
Multilingual Call Conect IVR Automation
This workflow contains a Multilingual Directory for English & Spanish. Each Directory contains a 3-option Call Connect, a perfect way to ensure your customers or prospects get in touch with the right representative; without having multiple phone numbers inside Go High Level. (Sales, Support, & Inquire)
Sales (Option 1) - Connect Call to any selected Sales Reps that speak english or Spanish.
Support (Option 2) - Connect Call to any selected Support Reps that speak English or Spanish.
Inquire (Option 3) - Connect Call to any selected Rep who can handle contact Inquiries that speak English or Spanish.
Note:
Callers who press 1 will go to an English IVR Directory witch will assign English speaking users to the call connect actions.
Callers who press 2 will go to a Spanish IVR Directory witch will assign Spanish speaking users to the call connect actions.
Multilingual Call Directroy IVR Automation
This workflow contains a Multilingual Directory for English & Spanish. Each directory contains 3 Main Menu options. Within each Menu Option there will be another set of input options.
Sales (Option 1) - Contains 3 additional directory options including: Request A Quote, Schedule Consultation, & Speak With A Live Agent.
Support (Option 2) - Contains 3 additional directory options including: Report An Issue, Schedule A Support Call, & Speak With A Live Agent.
Inquire (Option 3) - Contains 2 additional directory options including: Submit An Inquiry, & Speak With A Live Agent.
Note:
Callers who press 1 will go to an English IVR Directory witch will play English Messages and assign English speaking users to the call connect actions. It will also send english text messages within the sms actions.
Callers who press 2 will go to a Spanish IVR Directory witch will play Spanish Messages and assign Spanish speaking users to the call connect actions. It will also send Spanish text messages within the sms actions.
1 Nurture Automation
The Call Directory IVR Automation contains custom fields that will update based on the users gathered input (Key Press). This nurture sequence can be used for Sales, Support, & Inquire Nurture. See example use cases below:
Sales: This nurture can be used to send follow up emails to the contact about promotional offers & benefits from your products/ services.
Support: This nurture can be used to send a follow up message to the contact asking "How was their expereince with our services?" OR "How was our support?"
Inquire: Similar to the Sales nurture, you can use this sequence to send emails answering FAQ's about your products/ services, and additional promotional offers, or invites to upcoming webinar events (A perfect way to answer inquiries from contacts).